S2 Ep24 Communicating with perspective podcast

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Good communication is vital in our business and our lives. One big blocker from effective communication is the fact we all approach situations from a different perspective. In this podcast on communicating with perspective, we address the issue from a number of perspectives – an overall story about the impact a perspective or paradigm shift can have on your reactions, and then we talk about the relationships you have and our seeing things from the other’s perspective can improve your communication. We end with two ways to achieve perspective shifts – through a coaching technique and through Whole Brain® Thinking.

The video version of the podcast includes a little perspective on how the long Covid has impacted Jane – by leaving in a coughing fit ‘blooper’.

Listen to the episode on all good podcast services, watch on YouTube https://youtu.be/dG3Iz8M2k74 or if you prefer to read, check out the transcript below.

Disclaimer – All information provided today is general in nature. Please reach out to Jane for personalised advice and coaching. Please subscribe to future episodes with your favourite podcast provider including Apple iTunes, Audible, iHeartRadio or Spotify or via https://faqbusinesspodcast.com.au

Listen to S2 Ep24 Communicating with perspective with Jane Tweedy | FAQ Business Podcast

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S2 Ep24 – Communicating with perspective with Jane Tweedy | FAQ Business Podcast transcript

00:01 Communicating with perspective introduction

We deal with people all the time clients, suppliers, employees, partners, families, friends and strangers. All of these interactions have the potential to be healthy or to blow up, and they can cause long time grudges. Sometimes the line between healthy and disastrous can be a fine one. In today’s podcast, we look at the benefits of considering the other person’s perspective in your communications.

00:34 About the FAQ Business Podcast

Welcome to the FAQ Business Podcast for business owners, covering four pillars actionable education, inspiring leaders, businesses like you, and thought leadership, where we challenge your thinking. Hosted by myself, Jane Tweedy. I’m founder and lead trainer of FAQ Business Training, where we want to avoid you getting ripped off or ripping yourself off. We’ll feature an amazing diversity of guests with lots to educate and inspire you. Let’s jump into today’s episode of the FAQ Business Podcast.

01:11 Communicating with perspective to improve your results and outcomes

Hi, I’m Jane Tweedy of FAQ Business Training. Today I wanted to talk a little about perspective, and how taking that time to put yourself in the shoes of others can make all the difference in your communication, and therefore the results and outcomes you see in your business and in your life.

01:30 I’m no angel!

And let’s be clear here, I am no angel, and I certainly get it wrong, particularly when it involves people most close to you. But the more mindful we can be, the more that we can have better communication, better relationships and better outcomes.

01:48 Stephen Covey story about his paradigm shift

There’s a story that was shared by Stephen Covey about being on a train and it was a Sunday morning and looking for peace and quiet on the train. And this dad gets on with his children. The children are running around. They’re making a lot of noise and the dad is doing nothing about it. Stephen Covey approaches the man and says to him, oh some loud kids you’ve got there. And what happens, of course, is the man turns around and says, I don’t know what to do.

We have just come from the hospital where my wife has just passed away, their mother just died. And of course, Stephen Covey’s perspective, his paradigm, completely shifts. So instead of being angry and feeling resentful that this family is ruining his Sunday peace, he is now going, what can I do to help? So that is a paradigm shift because he didn’t have all the information available to him. Once he had the additional information, he wanted to help rather than yell and get angry.

02:56 This story is an extreme example to show the change in perspective

I share this story because it’s an obvious one where you can see that the more information you receive and the more that you put yourself in the shoes of others, you can show that you react in a different way, and you would have a completely different interaction and relationship. Clearly, this example is extreme. The person’s wife had died. But given what’s happened over the last few years, you really don’t know how bad it is for somebody.

03:22 Flooding again in NSW – for some the 5th time in a few years!

Right now we are going through another flood in New South Wales, like California, and things. New South Wales has a lot of bush fires, but in the last three years, we’ve also had a lot of flooding.

Right before Covid in 2020, we had droughts, then bushfires, and then flooding to top it off. So they were flooded in 2020 around February. Then in 2021, they were flooded again, about the same sort of time. Then in 2022, we have had now three separate major flood events that have affected particularly the Hawkesbury, which is only 15 minutes away from where I live. It is quite terrifying to see people’s houses, to see all of the land just being encompassed by water.

Lettuces were already $10, $12, $14 a head. I just hate to see what this is going to do to them going forward. So the thing is that has a flow. In effect, it directly does affect us, even if we’re not in the flood zone. But the bigger issue is what has happened to these poor people.

04:33 Your initial perspective may be they live on a flood plain

Imagine if you’re one of these people. You’ve potentially been flooded in 2020, 2021 and then three more times in 2022. You’ve potentially been flooded five times. Now, the first time or two, you might be a bit like me and gosh, well, you do live on a floodplain, you kind of got to expect there’s going to be some flooding.

04:56 AEP being hit it feels like all the time

But there is a thing called the annual exceedance probability, the AEP. And the AEP for some of these areas was 1%. There’s a 1% chance that the rainfall will go into that flood level in each year.

The trouble is, people extrapolate that to say, well, that means it’s a one in 100 year event. Yeah, but it’s not, because each year is actually in isolation. So, in fact, each month clearly is in isolation. So these poor, poor people are suffering. Now, what happens, of course, when people are suffering, you get to a point where it just builds up and up.

05:33 Even the most positive person may break

And no matter how positive you are, no matter how much you look at the cherry on the top, it’s hard. It’s hard to see past what has happened to you. And what happens. People break. People get angry for no reason.

They just, the tiniest thing set them off. Now, the thing is, if you’re outside that, you’ve got much better control over your emotions than what those people do. They really are struggling. So if they blow up at you, don’t bite back. Just keep it calm, because they are going through something that is a once in a lifetime event and they don’t need to have more baggage on top of it.

06:16 The water table is just too high

The 2022 situation for floods has been absolutely horrific. The problem has been we are in an El Nina weather effect. And what’s happening basically, is deluges of rain. But in between the deluges of rain, we’re not having enough of a gap so that the rain can get down and the water table goes back down to a normal level. So the water table has only just gone from literally ground level. It has only just reduced. And now we’ve got enough of deluge.

So there just isn’t any way for it to go. So the problem is you’ve got nothing going down. You’ve got all the stuff coming down from the sky, but also you’ve got the dams and the river systems bringing all the water in, because they’re all at capacity. It has been horrific.

07:03 Being bashed down repeatedly

So some of these people in the Hawkesbury, as I said, have been flooded between three and five times in the last couple of years. That is too much for people to take. Imagine the toll this will take on you. If you are bashed down, you get back up again, and then you bashed down again, and you get back up, again and you’re bashed down again. It’s just too much for people to take.

07:25 People are beyond breaking point

People are beyond breaking point. They’re exhausted, they’re fed up and they’re snapping. They are getting really depressed, and that can lead to other things as well. So what can you do? If you’re the one affected? Sure, try to remember that you are firing up over things, but the reality is it’s easier for us that aren’t directly affected to take that control to go, okay, we can control our emotions more.

07:53 Let them be angry

So maybe we just need to go, okay, this person’s angry, they’re upset. Let them be angry and upset. Acknowledge them, but don’t try and fix it. Don’t try and be the fairy godmother. Sometimes they just need to vent. They just need to let things out. Let them.

08:10 S2, Ep 1 Podcast with Steve Curtis talked about de-escalating

In our podcast, season two, episode one, we talked with Steve Curtis, and one of the things he talked about was de-escalating issues with people. So one of the key things here is that people like to be heard. So if you let them communicate with you, even if they are trying to attack you or whatever, let them communicate, because that may be your way of breaking through.

By understanding them, showing that you acknowledge them, you accept what they’re going through, it may help you. And it may change your perspective on a situation.

08:45 Look at the different relationships

Now let’s look at the different types of relationships that you have, and how you could look at them differently if seeing them from a different perspective.

08:55 Client issues – them complaining and customer’s about them

Clients. I’ve seen plenty of issues, particularly in the last few years of clients complaining and of businesses complaining about clients. Maybe the client is not providing the information in a timely manner that they need to do for them to do their job.

Maybe the client’s not paying. Maybe the client’s saying that an item didn’t get delivered when you’re adamant it did. There’s plenty of issues going on here. The one thing to stop a lot of this happening is to be very open with your clients. Make sure that the client is understanding of the fact that you are understanding.

09:33 Maintain open communication to reduce frustration

So if they can’t pay, you would rather they say something to you than just not pay, that is not the best outcome. So making sure you’ve got that open dialogue. Often there is frustration between parties because somebody’s not delivering, and then rather than communicating, they’re not delivering, they just shut down.

Or like in my recent situation where I was sick for an extended period, I would think, well, surely I’m going to be better by next week. So you’d give someone a deadline and say, yeah, I’ll do it by then, and then realise, oh my god, I’ve just slept for two days, I can’t deliver it by then anymore.

So the problem is you’ve got to get to a point where you actually go, you know what, sorry it is that you’re going to be open ended. I cannot give you a date because I’m sick of giving you a date, and they’re not delivering on it. So there are ways to tackle this, but be mindful of the fact that when you’re not communicating, that’s when people get frustrated. That’s when people get angry. So put yourself in their perspective.

10:36 Avoid going into hibernation – keep communicating

If you’re not hearing anything from the supplier and they’re not delivering to you, you’re going to get angry and frustrated. Often if we are embarrassed about not delivering something, we will go into hibernation instead of fronting up and saying to person, hey, haven’t delivered that yet, I can get that to you in two days time. Be open in your communication and encourage that both ways so you to your clients and things as well as them to you.

11:04 Is the client really being ridiculous?

There’s been plenty of posts go up on Facebook, how ridiculous is this client for demanding blah, blah, blah, how picky is this? But the reality is, if you were that client getting that service from someone else, would you also do the same thing?

Yeah, probably quite often. So always think about it, if I was the customer, how would I feel in this situation? It’s going to put a different perspective, that different lens on it and will hopefully give you some sort of idea here.

11:36 Does your website work from the client’s perspective?

A place where this is very important is your website. Far too many times I’ve seen people who have asked me to do a bit of review of their website on search engine optimisation, SEO, getting people to your site and the user experience, the UX, what happens when they’re on your site. And I look at that and I go to them, okay, what are the key things you offer?

Where are they on the website? What are these key messages? They’re just not there. We talk about it when we discuss it. And I’m like, yeah, but they’re not getting to the discussion point, you need them on your website.

12:10 Client friendly website navigation is often lacking

Also, there’s often a distinct lack of clear navigation. They don’t know what to do next, so they read a piece and then it’s not actually clear where they go. The page just ends. Okay I’ve read your about page. Cool. I feel comfortable with you, but what do I do next? Maybe you should send them to the services page or the product page or whatever. So really think about your website and the way it’s constructed and does it help the client?

Remember, clients come to us often because they’re seeking an answer to a problem, a solution to a problem.

12:43 Clients are seeking structured transformation

But they’re also, if they’re coming to us for service, they’re often seeking a structured transformation. Often they can get our service for free anywhere, but they come to us because it’s structured. Have you given them that safety and security and clarity around what that structure is? Because if you haven’t, they don’t feel like they’ve got the structured transformation or that they will get that by dealing with you. So always consider your client.

Put yourself in the perspective of the client. Don’t make your website from, oh, I want to share this with the world. Make it from the other side. What does the client need to know before they do business with you?

13:24 Suppliers been badly affected by supply chain and delivery issues

Suppliers are a little like the flip side of the client. And the biggest issue over the last year with suppliers in the last few years has been through the supply chain. Things are not able to be delivered to you as the client. Therefore, you can’t fulfil orders to your clients because you aren’t getting things through in a timely manner. It is really again important that you put yourself in the shoes of that person. They can’t control a lot of what’s happened in the last few years, but again, it’s that communication is key piece.

They need to communicate to you, hey, this has been delayed. Hey, the delay has delayed further. They need to be open to that. You need to be tolerant of what’s going on.

14:06 Don’t order something on line needed in a few days

Don’t order something with only a few days leeway. That’s silly. If you’re going to order something with a few days leeway, go somewhere where you can physically go and pick it up on the spot. Because that’s the only way to guarantee you’re going to have it in your hands in those few days. Our expectations have got to change. We can’t do the express and think, okay, yet I’ll come here tomorrow.

Express isn’t coming here tomorrow. You know, it’s coming occasionally tomorrow, but it might be five days or a week later now. So we have got to make sure that we are preparing in advance ourselves, but also having that good communication going on.

14:45 Employees are creating issues with employers

Employees. I’ve seen many issues with employees over the last few years, particularly where the employees are just no showing, they’re coming in late, they’re sick, whether they are or not. And this is creating a lot of frustration with employers.

15:06 Have you communicated standards to employees?

Often, though, there is an issue with employees and it’s due to expectations or lack thereof. You are frustrated at the employee for not delivering to your standard. And let’s face it, your standard is probably high. But if you don’t communicate that to your employee, how do they know they’re not meeting your standards?

15:27 Set your policies upfront

So one thing you’ve got to do when you hire people is be clear at the outset. Set those policies, the procedures, the code of conduct, have that stuff in place, get it done so that when things crop up later, you have got something to refer back to. Our code of conduct says if you’re not here by this time, then blah, blah, blah happens.

And that will stop you having issues because they know that if they don’t do something, there is an element that they could have harassment about that issue. I was speaking to someone years ago and they were saying that this person is just not performing. And I said, well, what are the KPIs? What’s the key performance indicators? Oh no, they don’t have any.

16:11 Set clear key performance indicators (KPIs)

How can they be failing to measure up to the performance if they don’t have a performance standard set? So this is where you’ve got to go, where am I contributing to the problem? Is this something that I can do differently to make the outcome different? Good policies and procedures at the outset definitely help, and if you need to, you’re going to have to bring them in. When you bring things in particularly like that, it is very compliance focused.

16:36 Can be negative, so bring in something positive too

It’s kind of negative right to the employee. So ideally, try and bring in something positive at the same time to make the person realise that you’re not just this ogre, horrible boss, you are actually a person that just wants to make it fair on everybody.

16:51 Employee trying to take advantage

I was talking to a client last week about the fact that one of her employees was turning up half an hour late and because there’s a three hour minimum shift in her pay award, she was basically taking the attitude, well, I can turn up half an hour late and I’ll still get 3 hours pay, because the shift will get rounded up anyway. And of course that’s not true. If you don’t rock up to your shift, you’ll only get the top up to when the shift was extended to, not the top-up for you not turning up for your shift.

So that becomes a big problem. There’s a real attitude issue there and the problem is, at the moment there is no staff. So you weigh it up and you go, if I have a performance issue with the staff and I raise it with them, will they leave? Because something might be better than nothing. So it’s something you’ve got to weigh up at the moment.

But the problem in that scenario is it’s really unfair on the rest of the team because the rest of the team are covering for that person, being slack and not turning up for that half hour. And that was part of this person’s argument. Well, things get done, so it’s okay, but they’re not getting done by them, so why should they get paid for it. It’s crazy. People’s attitude in some places is ridiculous.

18:05 Ask the employee rather than accuse them to open communication

So there is an element of putting yourself in that employee’s shoes, but also going where is the employee pushing their luck too far? And in this case, that’s definitely a case of pushing their luck too far. One thing though, when you are having issues with employees is don’t go in accusing them, go in and ask them first of all, from a genuine concern perspective, you’ve been late for the last couple of shifts. Is there anything going on I need to know about?

Is there anything stopping you from getting here on time? And it may be that their child care situation has changed and now no longer can that person get to your workplace on time. That’s fine. Then you can work around that. You can go, okay, cool.

Glad that you’ve now let us know. Let’s look at changing your hours. Wouldn’t it work for you if you came in half an hour later and finished half an hour later? Okay, well awesome, why don’t we do that? So the thing is encouraging that communication to avoid problems, because problems create conflict and then that stops communication.

So we need to try and keep these barriers to communication removed.

19:09 Running your business is like having a baby

What about when you run your business? Often your business is your baby. It’s another baby and it has a lot of attention required. Sometimes your partner or your immediate family can feel like they’re being rejected. That is a fair emotion. So we can’t just go tough like to you. Do you want your relationship? Sure, I’m sure you do. You’re in it for a reason, right?

19:34 Tend to your relationship and communicate with your partner

So make sure that you are tending to that relationship. Again, communication. Letting your partner know when you’ve got a big deadline and that you’re going to be spending extra hours in the next week doing something. Let them know what’s going on. Lack of communication is going to cause friction. Friction creates problems which create escalation, which create fights and then it all goes bad, right?

19:58 Schedule time with your partner and family

So communication again is key. Set boundaries as well. Plan time in your calendar to spend time with your partner and your family. It might sound you know oh I’m scheduled in your calendar, but just say to them it’s because you’re important. I need to make sure I spend that time with you.

20:17 Our most productive day podcast

Also allow time though to do other activities, time to do things that are fun and spontaneous. So we talked about the most productive time of the day in our podcast. And in that one we talked about the fact that you shouldn’t overload your day. 75% to 80% of your day maximum scheduled out. And that includes time with family and friends and me time and health time and all that stuff is all in that time. That allows time for interruptions and things happening and spontaneous fun which we all need from time to time.

20:53 Working from home misunderstanding

Another issue with our partners and our immediate family can sometimes be if we’re working from home. And working from a home particularly pre Covid. I used to find this, that there was an expectation, oh, why don’t you empty the dishwasher today? Because I was working. But they don’t associate you with being at home and working because for them, being at home means relaxing, it means doing household chores. So they associate being at home with something quite different to working from home.

So be very clear about that, be clear about the boundaries. Personally, for me, I found that Covid made a big difference on this one. It really did let you see what the other person was doing, their work style, the way they operate, how busy they are. And so that actually resolved that issue for me.

21:42 Family may not support you as you’d like

Family are very much like your partner and I have mentioned family so far, but there’s also extended family. And one of the issues I just want to raise here on top of what I’ve already mentioned is the fact of support. We sometimes expect support from our family and we often don’t get it when we run a business. It’s funny, isn’t it? We get a career change or a promotion or something and people are like, oh wow, that’s cool, that’s exciting. But start a business and it’s like, oh crickets, they don’t want to know.

And again, it can be because all they know is being an employee. They just don’t know about being a business owner. So it’s not something they go, oh, cool, exciting. And you can feel rejected because of it. So don’t put all your onus on your family and things being your supporters. Great if they are, but if they’re not, seek that support elsewhere. Join networking groups and things where they will support you.

22:37 Friends may feel rejected too

Friends, like family, often have issues with feeling rejected, feeling left out, and you are too busy to spend time with them. So again, it comes down to time blocking. If your friends are important to you, block out time in your day for them. Make sure that you are going to spend time with them. Whatever is important to you should feature in your life.

If it doesn’t, if you say friends are important to you, but you don’t spend any time with them, then you’re not really showing that value, you’re not living that value. So really think about who’s important and what is important to you. You might have heard that saying that you are the sum of the five people you spend the most time with. So sometimes we do need to evolve our friendship base if we do want to change. If we do want to aspire to be something bigger, are you going to hang out with some person that is on probation from prison, beats up their partner?

23:33 Do you need to change who you hang out with?

Are you going to hang out with that person or you’re going to hang out with this person? Be where you want to be. Now, that’s not saying just ditch all your friend base, because your friend base and that the people that know you best are those ones that have been around that they’ve stuck through thick and thin. But make sure the relationship is two-way and not just you helping them all the time because overtime you will grow to resent that.

23:57 Stranger relationships and issues

The last relationship I want to talk about is strangers. You may be going but strangers, who cares? The reality is we do care about strangers. Isn’t it funny how we go out and we dress up? Who are we dressing up for? We’re dressing up for these people that see us that we don’t know and yet we don’t dress up at home for our partners or whatever interesting there.

24:19 We care what strangers think by our actions

I’m going to challenge my partner on that, who said I couldn’t wear an Oodie to the supermarket, literally just going in for 2 seconds. But you know, whatever. Often we see with strangers where things stir up is things like road rage. And I had an instant kind of a week or so ago where this person was on my tail trying to do well over the speed limit, trying to push me forward and I’m like, dude, do you not realise this is a 60kph zone, not an 80kph zone? Went past me and gave me the bird as they went past when I turned off like yeah, good on you.

24:49 Road rage and two cents worth

So if I was someone that was a road rage type person, I might have charged after them and smashed into them and done whatever right? So just we don’t want to get involved in those types of things, we need to avoid it. What about when you see things on Facebook and you just feel you have to have your two cents worth for a start? Did you need to have your two cents worth? And if you did, could you have worded it a bit better to not flare up the situation unnecessarily?

25:17 Things can be taken out of context

The other thing to remember is often things can be taken out of context so be very mindful of that, that things could be read a different way. Be very careful that you haven’t left out a key word. Sometimes you’ve left out the word ‘not’ or something and it completely changes what you’ve written. So be very mindful because when we’re right in the heat of something, we often do it really fast and hit send and then go we’ve just completely stuffed up. So just be careful of that one.

25:46 Avoid engaging with keyboard warriors/trolls

Also remember there are a lot of keyboard warriors, people that sit behind the keyboard. They often don’t even have a profile picture up, they are just there to cause trouble. Don’t engage with those people, avoid those people like the plague. Keep well away from them because all they’re going to do is stir trouble.

When you’re on something like Facebook, if you’ve got nothing good to say then maybe just keep scrolling. Now sometimes we do need to give constructive criticism, but again constructive rather than criticism. Emphasise that point, the constructive part.

26:21 A comment you responded to could change or be removed

Also bear in mind that things can change. People could change their comment that you’re reacting to and therefore your comment can look awful in a response. I’ve seen this done a few times as a joke where they have put up how do you clean something right? And it’s just something like a household product, how do you clean your floors? And then they change the word.

After it’s been out for half an hour and people have put their comments in, they change the word and they make it a lady’s private part or something. So then people look at the answers and they’re just hilarious, because they are completely out of context with the new question. They relate to an old question, but they sound really funny. That’s done as a joke. But the problem is people do this with real things as well. So just bear that in mind that there can be that issue.

27:12 Self-coaching to address communicating with perspective

One way you can address this issue is by self-coaching. You can do things where you do a perspective shift. So when you are looking at a scenario, you can look at it from your own perspective, look at it from the other person’s perspective and finally do it from a third-party observer perspective. You will then see how the other person is looking and feeling.

Because if you step into their shoes and think right, I’m that person in this scenario. How are they reacting, how are they feeling? You will start to see a shift and that will hopefully give you that perspective to do from a third party. You’re really angry here, you’re really angry here. Let’s come to a middle ground and be happy. So that’s something that you can look at.

27:58 HBDI® Profiles and debriefs

Another one of the services that I offer, apart from coaching, I do offer as a Herrmann Certified Practitioner, the HBDI® profiles, debriefs and training. What it allows you to do is to see that Whole Brain® Thinking is something that is great to know about because it enables us to communicate better. Do we communicate with analytical, with sort of safekeeping, with entrepreneurial ideas or with people and emotion in mind? We need to consider all those and pull out the aspects when we need to.

So it really does help you communicate. The great thing about it, I think, is when you find out that really you’re like between 0.01% of the population and maybe at tops 20% of the population in general. Still doesn’t mean they think the same as you all the time, but that means at least 80% of the population plus, usually more like 90%, think completely differently to you.

28:55 Podcast on What is Whole Brain® Thinking

So what that means is you need to know that because that way you can then understand, well, I think this way, but actually there could be a different perspective to look at this. We had a podcast on this about What is Whole Brain® Thinking way back in season one. So check that out.

If you’re interested in this topic and if you want to have a profile, come and see me and I can help you go through your profile and work out how this can work for you.

29:20 Put yourself in the shoes of others to communicate with perspective

So to recap, this episode was about looking for more information before you communicate, putting yourself into that perspective of the other person so that you don’t snap, you don’t react without considering that there may be more to the story. If we can step into the shoes of others, we can be far more tolerant, far more accepting, and our relationships will be happier, healthier, and more fulfilling.

29:45 Thank you for listening

Thank you for listening to today’s episode, which again was another episode about thought leadership to get you thinking about a topic and how that can affect you. So today’s was about communication.

29:56 Progression not perfection

We can’t be perfect. Progression, not perfection. So before you flare up, before you react to something, stop and think, could there be another perspective here? Could there be another way of looking at this problem? Could you shift your paradigm or the way that you think about a scenario by knowing a little bit more information?

30:18 Have you shifted your perspective?

Do you have stories about where you’ve shifted your paradigm and your relationships improved, your communication improved? We’d love to hear from you. Thank you for listening and again today I am Jane Tweedy from the FAQ Business Podcast.

30:36 Please subscribe and review the FAQ Business Podcast

Thank you for listening to today’s episode of the FAQ Business Podcast. Available on all good podcast services. You can subscribe today via FAQBusinessPodcast.com.au or directly on Apple iTunes, iHeartRadio or Spotify. Subscribe, follow, share and where able to, review our podcast or leave us a comment on either YouTube or our blog page.

Thanks for helping us to help you. The small to medium businesses who are growing and want to make a difference. Look forward to connecting with you again on the next episode of the FAQ Business Podcast.

31:13 Bonus ‘blooper’ coughing fit showing behind the scenes Jane’s current perspective

Coughing fit which I think shows how I’ve been feeling the last 3 months with long Covid and vertigo 🙁


Today’s podcast episode featured our host Jane Tweedy. Her details are as follows:

Jane is a Professional Certified Coach with International Coaching Federation (PCC with ICF), business advisor and trainer. She loves working with growing small to medium business owners who are doing the right thing, to help them do it right! Currently, Jane offers at least 50 live sessions a year to train small business owners.

Jane offers a variety of services to clients and her online school and membership site went live late 2021. Jane’s focus for 2022 is building the membership and online school out further, and offering implementable small group training – something she finds is often the missing link.

If you are interested in training, speaking, or anything else Jane has to offer, please connect via training@faqbusiness.com.au or via the contact forms on our websites.

faqbusinesstraining.com.au – our main site with a great blog

faqbusinesstraining.com – our new online school

faqbusinesspodcast.com.au – our podcast site

And on the socials …

Facebook https://facebook.com/faqbusinesstraining

LinkedIn https://linkedin.com/in/janetweedy https://linkedin.com/company/faqbusinesstraining

Instagram https://instagram.com/faqbusiness

About FAQ Business Training

If this is the first time you’ve come across us you may want to know who we are! FAQ Business Training has a mission to educate and empower action-taking small business owners to learn enough to do it yourself (DIY) or outsource with confidence, to avoid you getting ripped off, or ripping yourself off.

We do this via face to face training in Western Sydney plus online globally, speaking at conferences, events and networking groups. We have launched our online school and membership, offering online courses and webinars to appeal to a global (English speaking) audience. Connect with us on Facebook or LinkedIn.


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